Refund policy
What is your return policy?
*SALE TERMS: All orders purchased during our sale are non-refundable in cash. However, if you wish to return a purchase, we're happy to issue a refund in store credit.
We’re happy to accept returns within 14 days of their delivery date. All items must be returned unworn, unwashed, undamaged, and with all tags still attached, in their original packaging.
You’re free to try on your items when you receive them (who doesn’t anyway) but please try bottoms on over underwear for sanitary reasons. Please also be careful of makeup, deodorant, and perfume rubbing off on your items.
Every order is sent in a FSC-certified kraft mailer that can be resealed - we encourage our customers to ship their returns back to us in it instead of using a brand new mailer!
How do I return or exchange an order within Singapore?
*SALE TERMS: All orders purchased during our sale are non-refundable in cash. However, if you wish to return a purchase, we're happy to issue a refund in store credit.
We offer easy returns and exchanges on all orders within Singapore. Just mail your items to us within 14 days of their delivery date for your return or exchange to be considered.
Here’s how to make a return or exchange within Singapore:
1. Drop us an email at hello@myeactive.com with the following information:
- Name
- Order number
- Items to be returned
- Reason for return
- Items you want to exchange for (for exchanges only)
2. Once you have received a confirmation email of your returns or exchange request, pack your items into a mailer (we recommend using the resealable MYË kraft mailer that came with your purchase) and send it to us using a trackable shipping method.
Once your return package has been received, we will process it within 7 business days, and you will receive a confirmation in your email.
Please note that all shipping fees, duties, and taxes are to be borne by the customer.
Please also note that all exchanges are dependent on stock availability.
How do I return or exchange an order from outside Singapore?
*SALE TERMS: All orders purchased during our sale are non-refundable in cash. However, if you wish to return a purchase, we're happy to issue a refund in store credit.
We’re sorry but we currently do not offer exchanges for orders from outside Singapore. However, we offer easy returns to our international customers. Just mail your items to us within 14 days of their delivery date for your return to be considered.
Here’s how to make a return from outside Singapore:
1. Drop us an email at hello@myeactive.com with the following information:
- Name
- Order number
- Items to be returned
- Reason for return
2. Once you have received a confirmation email of your returns request, pack your items into a mailer (we recommend using the resealable MYË kraft mailer that came with your purchase) and send it to us using a trackable shipping method.
Once your return package has been received, we will process it within 7 business days, and you will receive a confirmation in your email.
Please note that all shipping fees, duties, and taxes are to be borne by the customer.
How long does it take for a return or exchange to be processed?
*SALE TERMS: All orders purchased during our sale are non-refundable in cash. However, if you wish to return a purchase, we're happy to issue a refund in store credit.
We will process your return or exchange within 7 business days of receiving your returned items. Once it’s been processed, you will receive a return confirmation email or exchange confirmation email from us.
When will I get my refund?
*SALE TERMS: All orders purchased during our sale are non-refundable in cash. However, if you wish to return a purchase, we're happy to issue a refund in store credit.
We will process your return or exchange within 7 business days of receiving your returned items. Once it’s been processed, you will receive a return confirmation email or exchange confirmation email from us. Depending on your bank or credit card issuer, refunds can take up to several days to be reflected in your credit card statement.
What do I do if I received a damaged item?
We’re sorry - this is really embarrassing! We pride ourselves in offering quality activewear that you can sweat in over, and over again, but mistakes can happen during production. If you’ve received a defective item, please get in touch with hello@myeactive.com right away with a photo of the defect and we’ll get in touch ASAP.
